Internal Project | London Fire Brigade

The Client

London Fire Brigade is a major emergency service provider in London, responsible for fire and rescue operations across the city. The brigade's duties include responding to emergency calls, managing incidents, and implementing fire prevention strategies.

The Project

London Fire Brigade required a comprehensive suite of dashboards to analyze their data and enhance operational efficiency. These dashboards needed to track day-to-day operations, analyze performance, and identify anomalies, outliers, high performers, and low performers. We were tasked with creating these dashboards using Tableau.

Data

The data quality was generally good, although some fields required manual calculations.What We Did – DashboardsWe created seven dashboards to visualize overall call center performance, individual handler metrics, and trends over time. Sketches of the dashboards were developed and discussed with the client online to avoid surprises.

The Good

  • Communication: Quick and pleasant communication with the client over Convo and Teams.
  • Teamwork: Excellent collaboration with team members (DSDE7), especially Torsten and Peter.
  • Experience: The project was an excellent opportunity to challenge our knowledge of Tableau Desktop and Tableau Prep.

Challenges

  • Time Management: The most time-consuming part of the project was data preparation. Managing tight deadlines, especially during the final presentation preparation, was challenging.
  • Visualization: It was difficult to delegate one dashboard to each team member, and there weren't enough tasks if they didn’t work on the dashboards. Developing effective visualizations that were not mere replicas of existing ones was also a challenge.
  • Communication: There was room for improvement in communication. We could have asked the client more about the data, sketches, user stories, and dashboard types.

What We Learned

  • Time Management: Finishing earlier, even by a day, would have been beneficial. For future projects, we will set tighter schedules.
  • Tool Proficiency: We gained significant proficiency in Tableau through extensive use.
  • Subject Knowledge: We enhanced our understanding of fire and rescue operations and relevant KPIs.

Result/FeedbackLondon Fire Brigade was highly pleased with the dashboards, appreciating the capabilities of Tableau and our collaborative approach in developing the dashboard sketches.

Author:
Sayd Abdul Tawab Hussainy
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